Rack Campaigns

Audience: Pharmacy owners and admins who run promotions — plus anyone evaluating, selling, or supporting the feature.

Purpose: The front door to Rack Campaigns. It explains the moving parts, then points you to the right page — a task, a rule, or why a feature works the way it does.

Companion guides: the rack itself is part of the Smart Counsellor on the Smart Counter. What shipped: Smart Counter release notes.

A campaign promotes a set of products on the Smart Counsellor Campaigns tab for a date window, optionally paying staff a commission for selling them. You build it in the admin console; cashiers see it live at the counter; you track it in the Commercial reports.

Pick the kind of help you need

The Academy organises every guide as learn, do, look up, understand.

New here? Start with the tutorial Tutorial: Create & publish a campaign Build a rack campaign end to end — name it, set the incentive, choose the audience and visibility, promote SKUs, and publish it live.

How-to guides Get a specific task done 6

Add & manage promoted SKUs Create a campaign Publish, save, duplicate, delete Set the incentive Set who earns it & what staff see View campaign reports

Reference Look up exact facts 4

Audience & visibility — reference Campaign reports — reference Campaign status & limits — reference Incentive types — reference

Tutorial Learn the whole flow by doing 1

Tutorial: Create & publish a campaign

Explanations Understand the why 2

Staff incentives & visibility Why Rack Campaigns

The moving parts

Concept	What it means
Campaign	A named promotion with a start/end date that surfaces chosen SKUs on the rack.
Incentive	What staff earn per promoted unit — a fixed amount, a percentage, or a threshold reward.
Visibility	How much of the incentive staff see on the rack (amounts, “bonus” only, or hidden).
Audience	Which staff roles / stores / departments the campaign applies to.
Rack items	The SKUs promoted by the campaign, in priority order.

Who can manage campaigns: users whose role can manage campaigns — an admin-level permission your owner grants in Role Management. Everyone in your pharmacy sees live campaigns at the counter; only these roles can create or edit them.

The campaign list — New campaign, search, status filters, and each campaign's status, date window, and incentive type.

How to get there

In the app sidebar: Admin → Operations → Rack Campaigns (needs a role that can manage campaigns). Cashiers don’t go here — they see live campaigns automatically on the Smart Counter rack.