Skip to content
Ailaaj Academy

Support

How can we help?

Ask a question in plain English (or Roman Urdu) — Ask AI answers from the Ailaaj guides.

Frequently asked

I don’t see any Smart Counsellor suggestions

The Smart Counsellor add-on is likely not enabled for the tenant, or products aren’t classified yet — a freshly added or restocked product is classified within the hour.

Smart Counter
How do I refund a sale?

Open Recent Sales and click the Refund button on the original sale to open the Process Refund dialog. The refund restocks the returned items; there is no separate Returns page.

Smart Counter
My expiry report is empty

Check the active warehouse filter and the date range — the report respects the active warehouse and remembers your last range.

Inventory
What’s the difference between Swap and Swap*?

Swap is a same-molecule equivalent. Swap* is a same-class, different-molecule option — it needs pharmacist approval and is recorded on the sale.

Smart Counter
How do I open a till session?

Start by selecting your store, warehouse and till, then enter the opening cash amount to begin the session before you can sell.

Smart Counter