Smart Counter — Release Notes v1.1

Smart Counter — Release Notes

Release date: 3 June 2026
Version: 1.1
Status: Live in production

What this release is

Smart Counter is Ailaaj One’s in-store pharmacy sales module — the screen staff use for walk-in customers at the till. This v1.1 docs release captures everything live today, including the Rack Campaign engine shipped in June 2026.

Piece	What it is	Where it runs
Smart Counter	Product search, cart, checkout, till session, returns	Hub → Sell → Smart Counter Sale (`/pos`)
Rack Campaigns	Admin config for promoted SKUs and incentives	Admin → Operations → Rack Campaigns
Smart Counsellor	Promoted-product panel on the sale screen	Right rail on Smart Counter
Commercial Selling reports	Campaign ROI, staff leaderboard, rack funnel	Reports v2 → Commercial Selling

What staff can do on Smart Counter

Feature	Experience
Store / warehouse / till	Select context; open till session before selling
Product search & barcode	Find products; respect reserved quantity rules
Cart & checkout	Multi-payment (cash, card, credit), discounts, coupons
Customer attach	Search customers; NTN/CNIC for FBR invoices
FBR fiscal posting	When tenant FBR is configured
Hold & resume sales	Park incomplete transactions
Returns & missed sales	Dedicated flows for refunds and lost sales
Till & cash management	Opening/closing balance, cash in/out
Invoice print	Thermal and A4 reprints

New in this release track — Rack Campaigns & Smart Counsellor

The largest recent addition is the commercial selling stack:

For managers

Create Rack Campaigns with start/end dates, incentives, and audience filters (role, store, warehouse, product class, time window).
Add rack SKUs with priority ordering.
Choose visibility: show commission to staff, team motivation UI, or silent promotion.

For cashiers

Smart Counsellor panel on the sale screen — collapsed rail expands to show live campaigns.
One-tap add promoted SKUs to the cart; +/- when already in cart.
Commission hints when visibility mode allows.

For analysts

Campaign performance — revenue and units per campaign.
Staff performance — leaderboard and SKU contribution.
Rack utilization — views → clicks → cart → sold funnel.

Behind the scenes

Sale lines auto-attribute to matching campaigns; commission snapshots are immutable.
Rack events batch from the POS for funnel metrics.
Threshold incentives unlock via nightly processing when team targets are met.

Incentive types

Type	Summary
Fixed	Flat amount per unit
Percent	Percent of sale value or gross margin
Threshold	Unlocks when team sells enough units in the campaign window

Permissions

Permission	Access
`pos.view` / `pos.sales`	Smart Counter + Smart Counsellor
`pos.manage`	Tills, cash, payment config
`campaigns.manage`	Rack Campaigns admin
`reports.view`	Commercial Selling dashboards

How it fits together

flowchart LR
  subgraph counter ["Smart Counter"]
    SALE["Sale screen"]
    RACK["Smart Counsellor"]
  end

  subgraph admin ["Admin"]
    CAMP["Rack Campaigns"]
  end

  subgraph hub ["Hub"]
    DB[(Campaigns + attributions)]
    RPT["Commercial reports"]
  end

  CAMP --> DB
  DB --> RACK
  SALE --> RACK
  SALE --> DB
  DB --> RPT

What is not in v1.1

Upsell and Cross-sell tabs in Smart Counsellor (UI placeholders only)
Customer-facing ecommerce