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Ailaaj Academy

Request a feature

Goal: ask for a new capability or a meaningful improvement to an existing flow. Where: Support → Help → Feature Requests (/support/features), then Request a Feature.

When you’d do this

Use a feature request when:

  • The product works as designed, but you need something it does not do yet
  • You want a workflow shorter, clearer, or automated
  • You have an idea that would help other pharmacies like yours

Use a bug report instead when something is broken or incorrect — see Report a bug.

Steps

  1. Open Support → Help → Feature Requests.

  2. Click Request a Feature.

  3. Enter a short Title for the idea.

  4. Write a Description of the capability you need and the problem it solves (who benefits, how often).

  5. Optionally add an Expected outcome — what “done” looks like for your team.

  6. Select a Product area (category):

    CategoryCovers
    Smart CounterPOS / checkout
    Warehouse (WMS)Procurement, GRN, transfers
    Catalog (PIMS)Products, brands, categories
    OrdersOMS / fulfillment
    InventoryStock levels and adjustments
    AccountingLedgers and vouchers
    ReportsAnalytics and exports
    Clinic CMSClinic surfaces
    StorefrontB2C storefront
    OtherAnything else

  7. Click Submit Feature Request.

Request a Feature form with title, description, expected outcome, and product area.
Request a Feature — describe the need, optional outcome, and product area.

Success looks like

Confirmation that the idea was sent, and the request appears on the Feature Requests list with status Submitted. Feature requests use product-oriented labels (Under Review, Shipped, Declined) — see Ticket statuses & fields.

Feature Requests list showing Submitted and Shipped requests with Request a Feature action.
Feature Requests — track Submitted → Under Review → Shipped (or Declined).

If it goes wrong

SymptomCauseFix
Validation errorsTitle or description too short; category missingComplete required fields
Submit failsSession or network issueRe-authenticate and retry
Feature Requests missing from navRole or module accessAsk a tenant admin for Support Help access

After you submit

Not every request ships. Accepted work typically lands in What’s New and the matching Academy module guide when it is released. Declined requests show as Declined on My Tickets.