Skip to content
Ailaaj Academy

Report a bug

Goal: tell Ailaaj that something in the product is broken or behaving incorrectly. Where: Support → Help → Report a Bug (/support/bugs/new).

When you’d do this

Use a bug report when:

  • A screen errors, freezes, or shows wrong data
  • A button or workflow that used to work no longer does
  • You see incorrect totals, missing lines, or inventory that does not match reality

Use a feature request instead when the product works as designed but you want a new capability — see Request a feature.

Steps

  1. Open Support → Help → Report a Bug.
  2. Enter a short Title (at least 3 characters) — e.g. “A4 print hides line discount on picklist orders”.
  3. Write a Description of what went wrong and what you expected.
  4. Add Steps to reproduce — at least one step; add more with Add step. Be concrete (which store, which menu path, which order or product if relevant).
  5. Optionally drop screenshots (PNG/JPG) so engineering can see what you saw.
  6. Choose Priority:
    • Low — annoying but workable
    • Medium — slows daily work (default)
    • High — blocks an important workflow
    • Urgent — blocks sales, stock, or compliance and needs immediate attention
  7. Click Submit Bug Report.

The Reporting from panel on the right captures screen, route, browser, and tenant context automatically.

Do not paste passwords, API keys, or full customer card/CNIC details into the description. Use order or transaction references when you need to point at an example.

Report a Bug form with title, description, steps to reproduce, screenshot drop zone, priority, and automatic Reporting from context.
Report a Bug — title, steps, priority, and automatic context for engineering.

Success looks like

You see a confirmation that the report was submitted, and the ticket appears under Support → Help → My Tickets with status Reported.

If it goes wrong

SymptomCauseFix
Cannot submit — validation errorsTitle, description, or steps too short / emptyFill required fields; add at least one non-empty step
Submit fails / network errorSession expired or temporary outageSign in again and retry; if it persists, note the time and contact your Ailaaj account manager
Form not in the sidebarModule or permission not enabled for your roleAsk a tenant admin to confirm Support Help is available for your user

After you submit

Track progress on My Tickets. Status meanings: Ticket statuses & fields. When a fix ships, it often appears in What’s New and the related Academy guide.