Ailaaj Academy
Ailaaj Academy
Learn every corner of Ailaaj One.
Guides, release notes and answers for the whole platform — from the Smart Counter and Smart Counsellor to order management.
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Browse by module
Every product surface has its own guides and version history.
AI
Smart Counter (POS)
Sell at the counter — cart, payments, holds, discounts and receipts — plus the Smart Counsellor AI selling layer.
4 guides · release notes
Order Management
Order channels, configuration, fulfilment, Operations Intelligence, OMS Dashboard, and the CS Command Center.
9 guides · release notes
Platform
Cross-cutting setup — Support Tickets (report a bug / feature request), product versioning, Cloudflare routing, and platform ops.
4 guides · release notes
Custom Storefront
Connect your customer website — API keys, scopes, routing, and the Storefront API catalog.
2 guides · release notes
Warehouse & Procurement
Purchase orders, demand forecast, goods receiving, stock transfers, Auto STR, suppliers, and warehouse layout.
12 guides · release notes
Product Information (PIMS)
Catalog taxonomy — products, categories, storefront mappings, brands, ingredients, and packages.
6 guides · release notes
Clinic Management
Outpatient Clinic CMS — appointments, queue, consultations, prescriptions, and OPD billing.
1 guide · release notes
Claims Management
Corporate benefits — enroll organizations and members, triage claims, and adjudicate against plan balances.
1 guide · release notes
Accounting
Chart of accounts, vouchers, invoice payments, and the ledger — including one-click setup and POS posting.
1 guide · release notes
"Order desk, invoices & below-cost sales" · 5 October 2026
New
Orders. On an open order, edit order notes and the ship-to address. The address form matches Add address, uses the city list, and opens filled in.
New
Purchase Returns. View, create, edit, discard, and complete are separate permissions. Only Complete Purchase Return (Approve) can save a return as completed, including turning a draft into a completed return.
New
Accounting. On Invoice Payments, apply a same-supplier purchase return to a GRN. The balance is invoice minus payments minus returns, with no extra supplier-ledger voucher.
New
Smart Counter. Invoices can filter by customer. Search and export also match sale notes.
Popular guides
How to process a sale at the POS
Smart Counter
Report a bug or request a feature
Support Tickets
Trade up to a higher-margin line
Smart Counsellor
Create a rack campaign
Rack Campaigns
Configuration & fulfillment
Order Management
OMS Dashboard in Reports v2
Order Management
Connect your custom storefront
Custom Storefront
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