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Ailaaj Academy

Support Tickets

Audience: Anyone using Ailaaj One who needs to tell us something is broken, or ask for a capability that does not exist yet.

Purpose: This is the front door to Support → Help. Pick a how-to for the task you need, look up status meanings, or read why bug vs feature matters for release notes.

What shipped and when: Support Tickets Academy guide.

From the left sidebar, open Support → Help. You can:

  • Report a Bug when something in the product does not work as expected
  • Feature Requests when you want a new capability or improvement
  • My Tickets to see status on everything you have submitted

Reports go to the Ailaaj product and support teams. When a bug is fixed or a feature ships, you will see it reflected in What’s New and the related Academy guides — this hub keeps those paths aligned.

Pick the kind of help you need

How-to guides Get a specific task done 3
Report a bug Request a feature Track my tickets
Reference Look up exact facts 1
Ticket statuses & fields
Explanation Understand the why 1
Why bugs vs feature requests

The screen

My Tickets list with bugs and feature requests, status pills, and Report a Bug / Request a Feature actions.
My Tickets — filter by Bugs or Features, then open a row for the full timeline.

How to get there

In the left sidebar, open Support → Help, then choose:

TaskPath
Report a bugSupport → Help → Report a Bug (/support/bugs/new)
Request a featureSupport → Help → Feature Requests (/support/features)
Track your ticketsSupport → Help → My Tickets (/support/tickets)
Support intent panel with Help section expanded and Report a Bug highlighted.
Support → Help — My Tickets, Report a Bug, and Feature Requests.