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Order Management — Release Notes v1.4

Order Management — Operations Intelligence (v1.4)

| Release version | OMS 1.4 — “Operations Intelligence” · Ailaaj One 1.3.4 | | Release date | 17 June 2026 | | Applies to | Insights → Reports v2.0 → Operations Intelligence → Operational KPIs · Operator Productivity | | Availability | GA — tenant admin assigns View Operational KPIs Report and View Operator Productivity Report on staff roles |

What this release is

If you run a busy warehouse or hospital fulfilment desk, you have probably asked two questions at close of day: where did the queue back up? and who carried the load? Operations Intelligence adds two Reports v2 screens that answer both — without exporting raw order lists or guessing from picklist status alone.

  • Operational KPIs — volume by stage (orders punched, lines picked, packed, dispatched, delivered) broken down by store and warehouse, with hourly and daily charts for shift planning.
  • Operator Productivity — the same stages as a staff matrix so you can review fairness, coaching, and staffing proof.

These reports are for workload and staffing, not SLA timers — use SLA Monitoring (when enabled) for threshold breaches.

New Features

  • Operational KPIs — Click a stage on the Fulfilment pipeline to jump to its ledger; filter by warehouse; toggle Hourly or Daily charts; export to Excel.
  • Operator Productivity — Heat matrix by staff and stage (ORDER PICK, ORDER PACK, ORDER DISPATCH, ORDER DELIVER, plus STR columns); switch Order vs SKU grain; filter idle operators; export PDF or Excel with your filters on the cover sheet.
  • Dispatch & delivery credit — When staff dispatch a picklist or mark it delivered, the system remembers who did it. Past delivered picklists credit the assigned rider for delivery where that data existed.
Operational KPIs report showing fulfilment pipeline cards, KPI tiles, and stage ledger
Operational KPIs — fulfilment pipeline and load by warehouse (screenshot uses demo fixture data).
Operator Productivity matrix with staff names and coloured cells for pick, pack, dispatch, and deliver counts
Operator Productivity — staff × stage matrix (screenshot uses demo fixture names).

Improvements

  • Picking counts match reality — Picking load uses lines actually picked in the period, aligned with how pickers work in OMS.
  • One story across both reports — Dispatch, deliver, pack, and cancel use the same rules in Operational KPIs and Operator Productivity.
  • Order vs SKU grain — Toggle on Operational KPIs to view load per order or per line/sticker.
  • Picklist & product stickers — Two packing metrics: shipping labels and product stickers, counted on packed picklists.
  • Faster charts — Summary loads first; chart breakdowns prefetch in the background so expanding a stage is instant.
  • Operator Productivity at month scale — Long date ranges no longer time out on large tenants.
  • Clearer tooltips — Plain-language explanations of what each metric counts (no database jargon).

Bug Fixes

  • Picking showed zero on Operational KPIs even when picklists were being picked — fixed.
  • Operator Productivity timeout on 30-day ranges — fixed (RPC performance + indexes).
  • Operational KPIs max(uuid) error on expand — fixed.

Known Issues

  • Not tracked badges on some rows (SKU mapping review, ward liaison, QC verify, compounding, etc.) are expected until those workflows are wired to audit data.
  • Very old picklists may lack a dispatcher when no pack note was recorded — new dispatches always store the signed-in user.

Notes for operators

  1. Where to open: Insights → Reports v2.0 → Reports V2, then the left rail Operations Intelligence group.
  2. Permissions: Order Management module — View Operational KPIs Report · View Operator Productivity Report.
  3. Warehouse scope: Only warehouses enabled under Reports v2 → Configuration appear in filters.
  4. Database: Apply two prod migrations after deploy — see Prod migrate v1.4. Backfills for dispatch/delivery credit (18220000, 18230000) are already on prod.