Support Tickets Academy 1.0

Staff documentation for Support → Help so tenant feedback stays aligned with Academy guides and release notes.

New

Academy topic — Support Tickets under Platform (how-tos, status reference, bug vs feature explanation).
Report a bug — title, description, steps to reproduce, priority (including Urgent), optional screenshots.
Feature request — category by product area and optional expected outcome.
My Tickets — friendly status lanes for bugs and features.
Method A screenshots — real Support pages rendered with deterministic fixture tickets.
Support-kb articles — atomic answers for the Ailaaj Assistant corpus.

Screen	Intent path
Report a Bug	Support → Help → Report a Bug
Feature Requests	Support → Help → Feature Requests
My Tickets	Support → Help → My Tickets