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Ailaaj Academy

Record a missed sale (out-of-stock demand)

When to use this: a customer wants something you don’t have in stock. Capture the lost demand so purchasing can act on it.

There are two ways demand is recorded — the same Missed Sales report either way.

Auto at checkout (no extra tap)

If an out-of-stock product is already on the cart and you press Checkout (Ctrl/Cmd+Enter):

  1. Smart Counter removes those out-of-stock lines (they cannot be sold).
  2. It automatically records a missed sale for each removed line — same demand record as the Missed dialog.
  3. Checkout continues with the sellable items that remain.

You’ll see a short toast such as Recorded 1 missed sale for out-of-stock items removed at checkout. Review those rows later under Sell → Exception → Missed Sales.

Use the manual steps below when you want notes, a specific quantity, or to log demand without checking out (customer left before payment).

Manual steps (Missed dialog)

  1. Click Missed (M) → Record Missed Sale.
  2. Select the product (or it’s pre-filled from an out-of-stock cart line).
  3. Enter the Requested quantity and optionally add Customer notes. The dialog shows the Potential sale value.
  4. Confirm.
Record Missed Sale dialog — out-of-stock product, requested quantity, notes, potential value
Record Missed Sale — the out-of-stock item, requested quantity, customer notes, and the live Potential sale value.

You’re done when

The missed sale is recorded (manually or at checkout). This records demand only — no payment, no stock change.

Where to review missed sales

Open the Missed Sale report — in the app sidebar, Sell → Exception → Missed Sales — to see everything customers asked for but couldn’t buy, by product, quantity, and value, so purchasing can act on it. The same demand feeds the pharmacy’s KPI reports.

App sidebar with Sell → Exception → Missed Sales highlighted
Missed Sales report — Sell → Exception → Missed Sales in the sidebar.