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Ailaaj Academy

Trade up to a higher-margin line

When to use this: the Counsellor found a higher-margin equivalent for an item in the cart and is offering it under the line. Trading up earns the pharmacy more margin — the customer is only charged more if you upgrade.

Steps

  1. Add a product to the cart on the Smart Counter screen.
  2. If a higher-margin equivalent is in stock, a trade-up ribbon appears under the line — “Trade up to the suggested product · +Rs N margin for you.”
  3. Tap Upgrade to swap the line to the top pick, or tap +N options to open the ranked popover and Apply a specific one.
  4. Tap ✕ to dismiss the ribbon for this line, or the flag to report it.
Trade-up ribbon under a cart line
The trade-up ribbon: the top pick, the margin gain, +N options, Upgrade, and the report flag.
Ranked trade-up options popover
The +N options popover — candidates ranked by margin, with a Best-value pick and per-row Apply.

You’re done when

The cart line is replaced with the chosen higher-margin product and the total updates.

Good to know