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Ailaaj Academy

Triage the queue

Steps

  1. Open Queue (/clinic/queue).
  2. Filter by practice, doctor, or location if the board is busy.
  3. Read the four columns:
    • Upcoming — not yet arrived (scheduled, confirmed)
    • Waiting — checked in, in the waiting area (arrived)
    • In room — consultation started (in_progress)
    • Done — completed or no-show
  4. On a token tile, use the column action: Check in, Call in, Resume, or View.
  5. Toggle Fullscreen for a wall display in the waiting area.
Queue board with four kanban columns
One board for the whole waiting room — actions change per column.