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CS Command Center — store WhatsApp inbox

How to get there

Admin → Settings → Stores (/settings/stores).

Platform admins link the Evolution instance at Admin → Tenant stores (not shown here).

What changed

CS Command Center human chat now sends and receives on the linked store WhatsApp inbox (for example the LHR-Ecom line). It does not use the platform Ailaaj One AI Bot WhatsApp number used for marketing automation.

See linked WhatsApp per store (tenant owner)

  1. Open Admin → Settings → Stores.
  2. In Your Stores, find the WhatsApp column.
  3. Linked stores show the business number, an On/Off badge, and a toggle (tenant owners only).
  4. Not linked means no store inbox is configured — CS chat for that storefront warehouse will not use a dedicated line until an L1 admin links the store.
Settings Stores table with WhatsApp column showing fixture store Demo E-Com linked On and Demo Branch Not linked
Admin → Settings → Stores — WhatsApp column (fixture data from docs screenshot harness, not live tenant PII).

CS staff — open human chat

  1. Open Orders → CS Command Center.
  2. Select a prescription or order with a customer phone.
  3. Open WhatsApp chat → Start human chat.
  4. Messages route through the store-linked Evolution instance tied to that storefront’s default warehouse.

If it goes wrong

SymptomLikely causeFix
WhatsApp shows Not linkedStore never linked by platform adminL1 admin links instance at Admin → Tenant stores
Chat sends but no historyEvolution instance quirkWait 1–2s on first open; use Refresh in the drawer
Wrong number / bot repliesStore not linked; falls back to platform botLink correct store instance