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Support ticketing — resilient JIRA & email sync

Support ticketing — resilient JIRA & email sync

Release date: 4 August 2026
Who it helps: Staff filing bugs/feature requests; L1 support receiving new-ticket emails

Improvements

  • Outbound JIRA API calls (issue create, screenshot attachments) and Resend L1 emails now retry automatically on HTTP 429 and 5xx responses, with exponential backoff (up to four attempts).
  • Non-retryable errors (e.g. invalid credentials) still fail immediately so misconfiguration is visible in logs and sync attempt history.

Known issues

  • Sustained JIRA or Resend outages longer than the retry window still require manual re-sync or operator follow-up via sync attempt audit rows.